Returns & Exchanges
We want you to be completely satisfied with your Mociun purchase, which is why we offer a 14-day window for returns or exchanges on eligible items in their original, unworn condition. Please note that custom jewelry, resized pieces, and final sale items are not eligible for return.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive an authorization form.
Prepare Your Package
Securely pack the item in its original Mociun packaging, including all certificates and promotional materials to ensure safe transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a tracking receipt.
Processing and Refund
Once our studio inspects the item for quality assurance, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing