Frequently Asked Questions
Everything you need to know about our fine jewelry and home goods.
How long will it take to receive my order?
In-stock items typically ship within 3-5 business days. For made-to-order pieces or custom jewelry, please allow 4-6 weeks for production before your order is dispatched.
What is your return policy?
We accept returns on select unworn non-custom items within 7 days of delivery for store credit only. Please note that custom commissions, resized rings, and sale items are final sale.
Do you offer international shipping?
Yes, we ship worldwide via insured FedEx Priority. Please be aware that international customers are responsible for all customs duties and taxes incurred upon entry into their country.
Can I customize an existing design?
Absolutely. Many of our signature styles can be customized with different gemstones or metal types. Contact our concierge team to discuss a bespoke version of your favorite piece.
Are your gemstones ethically sourced?
Integrity is at the heart of our process. We work exclusively with trusted suppliers who adhere to the Kimberley Process and prioritize recycled metals and conflict-free stones.
How do I care for my Mociun jewelry?
We recommend cleaning your jewelry with mild soap and a soft brush. Avoid exposure to harsh chemicals, and always remove your pieces before swimming or vigorous exercise.